Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently.

Benioff made the comments while discussing how the new technology is impacting the $248 billion computer software company’s headcount during an appearance on "The Logan Bartlett Show" podcast that was published on Friday.

"I was able to rebalance my headcount on my support," Benioff said. "I’ve reduced it from 9,000 heads to about 5,000, because I need less heads."

AI has been a boon for Salesforce, with the firm offering Agentforce and other AI-powered tools to its customers and for other companies.

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