HARTFORD, Conn. (WFSB) - ‘Disappointing’ and ‘underwhelming’: that’s how Le Creuset customers describe this weekend’s sale in Hartford to the I-Team. The company is now apologizing.

Le Creuset hosted one of its Factory to Table events in Hartford from September 4th through September 7th. People travel thousands of miles to go to one of these sales. The I-Team talked to people who travelled to Hartford from Maine, Chicago and as far as Miami. They all came specifically for their chance to buy a mystery box that they’d heard about on social media, including Taylor Callahan from Farmington.

“I wanted a mystery box from TikTok, and especially the Columbus, Ohio events, and as well as other events. They just showed these magnificent mystery boxes that were well beyond the $300 promise value.

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