BOCA RATON, Fla.--(BUSINESS WIRE)--Sep 12, 2025--

Office Depot is deeply concerned by the unfortunate customer experience that occurred at Store 3382 in Portage, Michigan. The behavior displayed by our associate is completely unacceptable and insensitive, violates our company policies, and does not reflect the values we uphold at Office Depot. On behalf of the Company, we sincerely apologize for this regrettable situation.

Upon learning of the incident, we immediately reached out to the customer to address their concerns and seek to fulfill their order to their satisfaction. We also launched an immediate internal review and, as a result, the associate involved is no longer with the organization. We continue to aggressively investigate the matter and will take action where appropriate.

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