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In late July, Richard Quinones saw a woman lying in a ditch near the trolley tracks in Lemon Grove, northeast of San Diego.

He called the San Diego County Sheriff’s Office, which dispatched deputies to the area. But they drove off without checking on the woman, according to the San Diego Union-Tribune .

Quinones, a local resident, called the Sheriff’s Office again and was told the woman was a “transient” and that he should leave her alone, the outlet reported.

On Aug. 1, Quinones saw the woman was still in the ditch and phoned authorities again. This time, first responders pulled her out and took her away in an ambulance. The woman, Irma Perez, 43, died two days later.

The San

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