NV Energy says it has proposed expanding refunds following the discovery of rate misclassifications affecting 42,000+ multifamily residential premises.
In a public filing with the Public Utilities Commission of Nevada, NV Energy says some properties were misclassified as single-family dwellings and billed under single-family rate schedules.
NV Energy says it issued $5.4 million in refunds after finding the error.
The proposal calls for refunding an additional $32.6 million, including interest, to affected customers—current and former—retroactive to June 23, 2017.
“We regret the impact this error has caused our customers,” said Brandon Barkhuff, President and CEO of NV Energy. “It’s important that we learn from this mistake and seek continuous improvement. We are committed to ensuring o