The doctors were listening but not hearing Napheesa Collier.

Her daughter Mila was continually getting sick and doctors were failing to give Collier a diagnosis at each visit. Collier's fear grew, and so did her frustrations. She wanted answers, help, anything to know her child would be OK.

Collier looked across the exam room at her mom, Sarah Bierbaum, for guidance, to say something that would force the doctors to do something.

But instead of getting involved, Bierbaum reminded her daughter that it was her voice the doctors needed to hear.

"She's looking at me. I'm not saying anything. I'm gonna let her figure it out," said Bierbaum. "I would have because that's, you know, my grandbaby, but I just saw her just continue to say, 'No, I need you to understand and hear what I'm saying to

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