Multnomah County officials have verbally notified the operators of one of its village-style shelters that they must undergo on-site monitoring starting in October following complaints.

While all county shelter providers must agree to monitoring at least once every three years, it has been less than a year since Straightway Services opened the 29-pod Oak Street Shelter near the intersection of Southeast 82nd Avenue and Stark Street. On-site monitoring typically includes interviewing key staff, reviewing policy documents and checking client files, county officials said.

“There’s no getting out of this,” said Anna Plumb, interim director of the county’s Homeless Services Department, in an email to The Oregonian/OregonLive. “If contract violations or other major concerns are raised, a pr

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