LOUISVILLE, Ky. (WAVE) - The states of Kentucky and Indiana are working together to identify a new toll service provider for the RiverLink tolling system.

The TSP oversees back office services including image review, invoicing and customer service centers, including walk-up centers in both states and a local customer service call center.

The Joint Board for the Louisville-Southern Indiana Ohio River Bridges Project met on Monday and approved a change order and resolution.

This order includes terms for a negotiated termination for convenience with the current TSP, Electronic Transaction Consultants (ETC), a Quarterhill company.

The states are investing additional dollars to ensure reliable customer service during the transition.

The change order includes terms reached during successful

See Full Page