DEAR ABBY : I was shopping recently and encountered a mother who had her two children in her cart. One of them was making a loud noise. The mother slapped her hard across the face, yelling, “You’re not getting what you want, so be quiet!” I felt I should say something, but I didn’t want the situation to escalate. What would an appropriate response be that would show empathy but would also convey that physical abuse is unacceptable?

— Mother Looking in Arizona ×

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