By Christopher Elliott | Problem Solved

Q: I prepaid Sears for a washer installation recently. Despite following up with multiple emails and a phone call, Sears has not installed the appliance.

I’ve asked for a refund, but Sears has not responded. I worry that my consumer rights are being ignored, and I feel misled by a company I once trusted. I have documented every correspondence and maintained a thorough paper trail as you recommend.

I need guidance on how to secure the refund I am entitled to and whether I have any additional recourse under consumer protection laws. I am reaching out because I believe your advice can help me make sense of this confusing situation and push for accountability. — James King, Carmel Valley, Calif.

A: Sears should have installed your washer or refunded

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