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Karen Terry has been a volunteer at Dartmouth Hitchcock Medical Center for 40 years. She has worked as a patient advocate, at the information desk and at various other roles throughout that time.

Terry said her work as a jewelry purchaser at the gift shop has been her favorite for moments like the one she had with a customer who came in with a special request.

Olivia Richardson / NHPR

“She had a pair of earrings that her husband had given her,” Terry said. “He came in as a patient in a wheelchair and picked up a pair of earrings for her. She lost one of them, and he passed away, and she felt so horrible that she wasn’t able to wear them anymore.”

Terry was able to reach out to the original vendor and ask them for a re

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