LAS VEGAS (KTNV) — New documents filed with Nevada's Public Utilities Commission (PUC) are calling for increased accountability over NV Energy and full refunds for more than 100,000 overcharged customers. The filings represent the latest development in an investigation that began after a January 'Darcy, what's the deal?' report exposed systematic billing errors spanning more than two decades.

Consumer advocacy groups and state investigators remain skeptical that the utility will fully address the scope of overcharges, which now total more than $17 million . The system failures went unchecked for decades, prompting Las Vegas residents and their advocates to demand the PUC prioritize customer interests.

"This isn't just about my household. It's about every customer and every consumer w

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