Artificial intelligence will make telecom networks self-healing and improve customer services, telecom secretary Neeraj Mittal said on Saturday.

Speaking at the India Mobile Congress 2025, Mittal said that the government is trying to keep up pace with the fast-evolving technological landscape and come up with the organised response as a country along with ITU (International Telecommunication Union) to see the manner in which AI and telecom developments can be harmonised for good.

“As we move from 5G to 6G, There is a tremendous role for AI to improve the intelligence in the networks, make them self-healing, move from generative AI to agentic AI, where both in the front end, deep in the network, and in the middle part of the network, there will be a lot of functions which AI will replace,

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