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People claiming Universal Credit could be at risk of losing part of their claim if they miss one phone call without a good reason. When you sign up for Universal Credit, you need to accept a 'claimant commitment' which defines what you will do to look for work and increase your earnings while on the benefit.

Typically, you will need to have a meeting to discuss this commitment at a jobcentre where you will likely talk about your unique circumstances and things that make it hard for you to do what is outlined in the commitment. For example, you may have difficulty finding a job because you spend most of your free time caring for someone.

Once the commitment has been accepted, it will regularly be put under review and changed if your circumstances change. Because of this, you m

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