Wawa Loses Top Spot in Customer Satisfaction Rankings Eddie Davis Published: October 13, 2025 Eddie Davis

Wawa has fallen out of the top spot nationally for overall customer satisfaction with convenience stores.

According to the American Customer Satisfaction Index Convenience Store Study 2025 , Kwik Trip leads the industry, having surged 8% to a score of 84.

Meanwhile, last year’s leader, Wawa, now sits in a second-place tie with Sheetz, which improved 4% year over year.

QuikTrip (down 1% to 80), Buc-ee’s (down 1% to 79), and ACSI newcomer Love’s (79) are next.

Don't confuse Kwik Trip and Quik Trip, which have the same name with different spellings, but entirely different ownership.

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