Aspen undertaking city-wide internal policy updates

The city of Aspen is launching a new project called WorkWays that will take a comprehensive look at city-wide policies and systems. Aspen Daily News file

The city of Aspen is preparing for an organization-wide overhaul of systems and policies to recruit and retain more employees and improve customer service efforts.

The project, called WorkWays, will take an in-depth look at the city’s internal hiring policies, hybrid work systems and department-specific policies. The city is looking to make a “transformational change” in how it serves the community.

“It is an overarching initiative with various components, and those components are everything from making an agile, employee-centered workplace, to developing training, supporting employees and their role with clear expectations,” said T