Editor's Note: This story has been updated with information from Lowe's which, in a statement, offered to refund the purchase, but also says "there is no evidence" one of its associates responded inappropriately.
Lowe's said it investigated a viral social media post about the mistreatment of a customer who is colorblind and found "no evidence" that employees responded inappropriately.
Jackie Carbasho posted to social media saying that her dad, Frank Carbasho, wanted to buy her a pink toolkit for her birthday. But she says when he went home, he learned he had bought a blue toolkit instead — something he didn't realize because he's colorblind.
"I told him I wanted this pink Kobalt tool set, because girls have pink," Jackie Carbasho said.
She said her dad drove an hour from West Virginia