COMMERCE CITY, Colo. — Tracy and Mark Erickson waited an hour and-a-half in August at Routes Car Rental in Commerce City for the Jeep they booked, cutting into their trip to Rocky Mountain National Park.

“We were told that a toll tag would cost us $14, but it's costing us $14 a day, plus a lot of add-ons attached to that,” Tracy Erickson told Denver7 Investigates.

Their toll tag bill alone came to $97, and they said supplemental liability insurance, a collision damage waiver, roadside assistance, and other fees pushed their total past $1,000 — triple the $344 price when they booked online.

“We still haven’t received a receipt. We still haven’t received a refund on our deposit — more than a month later,” Tracy said.

They aren’t alone. The Better Business Bureau has logged more than 500

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