Vodafone has explained the outage that left its home and mobile customers without internet for much of Monday.

The problems were the result of “a non-malicious software issue” rather than a cyber attack, the network confirmed.

Vodafone’s connection issues began on Monday afternoon, at around 2pm UK time, according to tracking website Down Detector. The problems were present right across the UK, the same site showed.

For much of the rest of the afternoon, users of the company’s home broadband as well as its mobile internet services were unable to get online.

“On Monday afternoon, for a short time, the Vodafone network had an issue affecting broadband, 4G and 5G services,” a spokesperson said. “This was triggered by a non-malicious software issue with one of our vendor partners which ha

See Full Page