Major problems continue to plague Australia's telecommunications sector, with customer complaints around financial hardship and dodgy service continuing to spike.

The industry's ombudsman has admitted she is "particularly concerned" by the data, especially about a 46 per cent increase in consumers not getting a fair and reasonable outcome when they go their telco for help paying bills.

The Telecommunications Industry Ombudsman's annual report has dropped just weeks after Optus' deadly triple-zero outage, prompting much discussion about the sector's governance and oversight.

Given a new industry standard obliging telcos to support customers in financial hardship, Ombudsman Cynthia Gebert said the increase in those complaints was unacceptable.

"That increase is people who have already re

See Full Page