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There’s a quote attributed to the boxer Muhammad Ali that I often think about when out to eat at a restaurant.

“I don’t trust anyone who’s nice to me but rude to the waiter. Because they would treat me the same way if I were in that position.”

It’s a rule of thumb that came into sharp focus recently.

Of course it’s fine to flag down a waiter when there’s something wrong with your food, or perhaps the service is a little slow, but it’s all about the delivery - it’s about making a complaint in a respectful and fair way.

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This incident was anything but.

I witnessed a diner berate three servers after a small issue with their meal. As they harangued team members, each of them trying their level best to resolve t

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