A Commonwealth Bank employee who trained an artificial intelligence chatbot that later took her job has confronted the bank's top executives in front of shareholders.

Kathryn Sullivan was one of 45 customer service employees whose roles were made redundant in late July before they were offered a chance to stay with the bank after the Finance Sector Union brought a case before the Fair Work Commission.

"Not all the jobs that were offered back were the same job that these people were made redundant from," Ms Sullivan said on Wednesday at the bank's annual general meeting at The Gabba in Brisbane.

"I just wanted to know what specific measures, if any, you have in place now to safeguard current staff from having their roles displaced by AI, and also offshoring," she said.

The 63-year-old s

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