From first click to five stars: Building a review

By Legal Futures Associate National Claims

Trust begins at the first click

For anyone dealing with a personal injury, unsafe housing conditions or medical negligence, choosing the right organisation to support their claim is rarely straightforward. People are often anxious, stressed and uncertain. The reassurance they seek is not just about expertise but about whether they can trust the people they are turning to.

That trust now begins well before the first call or meeting. It starts online – at the very first click. Clients are guided by what they see on search engines, websites and review platforms like Trustpilot UK. A clear, professional digital presence supported by genuine feedback can be responsible for giving them the confidence to take the next step.

At National Claims, we hav