Eight months into the rollout of Georgetown's askGTX program , the city has received a total of 7,000 requests for service and information, and is continuing to encourage residents to utilize the platform.

AskGTX aims to work as the city’s 311-like system and be a centralized place for residents to connect to the city. The program is available online, in an app and over the phone.

"The goal really is to have a seamless experience for the customer,” said Jessica Clarke, assistant to the city manager. “For them to have a single point of entry to the city where they have a navigator who can help them get their answer very quickly so they aren’t wasting any time.”

Community Impac t staff went on a ride-along with Clarke, Customer Care Director Seth Gipson and District 5 council member

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