Ibooked an Alaska cruise through Holland America for my family. A Holland America agent urged us to buy our Alaska Airlines flights through the cruise line. We did not purchase travel insurance.

But when our flight was canceled because of a mechanical problem, the cruise line said we’d miss the ship and our only option was to cancel.

We lost $3,952. Holland America refunded only taxes after weeks of fighting. Holland America’s agent promised us support if the flight was delayed or canceled. We would like a refund of the remaining balance since the mishap was a direct result of what was within their responsibility, not ours. Can you help? — Michael Ramer, San Jose

Holland America should have honored its verbal commitment to assist when your flight delay ended your cruise. It looks like y

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