The Bombay High Court has said that banks must adopt a sensitive approach towards issues related to siphoning of account holders’ money by cyber fraudsters and see whether any measures need to be taken to prevent such incidents, instead of an ‘improper attitude’ of denying everything in the complaints.

While observing this, the HC set aside an order of Banking Ombudsman that summarily disposed of a complaint by a businessman who claimed that nearly Rs 2 crore from his account maintained in the IndusInd Bank Limited were siphoned off.

The court said the bank must cooperate with the Ombudsman as such incidents shake the common man’s faith in the banking system.

A division bench of Justices Mahesh S Sonak and Advait M Sethna on October 17 passed an order on a plea by a businessman who ha

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