The Australian Communications and Media Authority (ACMA) has accused carriers of taking a weak stance when it comes to safeguarding the interests of Australian telecommunications consumers.

Rejecting the industry’s most recent consumer protections proposal, the ACMA said the sector is not delivering at levels consumers expect.

The regulator has given the sector 30 days to submit a revised set of consumer protections or risk having rules set for them, ending industry self-regulation.

The code is the result of negotiations between telcos, consumer advocacy groups, regulators and other stakeholders and registered by ACMA under provisions of the Telecommunications Act 1997 .

The latest round of negotiations aimed to revise the current version of the telecommunications consumer protecti

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