This interview is from Oct. 27, 2025, and has been edited for clarity.

NewsChannel 9 receives many Your Stories questions about billing errors from E-ZPass or the State Thruway.

But a recent audit by the NYS Comptroller showed the Thruway generally bills drivers correctly.

We spoke with Thruway Deputy Commissioner Tina Kim, who oversees the audit program, on the trends the state is seeing.

Thanks for joining us, appreciate it.

Thank you for having me on the show.

It's been almost five years now for cashless tolls; I think that officially comes up in November. What's your biggest takeaway or two from this audit, compared especially to the one you did back in 2023?

So the first audit really focused on the collection of tolls, which showed that about $276 million was not being collecte

See Full Page