Amtrak rolled out its new high-speed train in the Northeast Corridor , calling it the first in the country. But recently customers have been telling the I-Team that the service has not been as advertised with delays and equipment problems.

The August launch of the Acela NextGen trains kicked off with fireworks. Richard and Pam Jackson were among the first passengers to try the service. The couple had been visiting their son and his family in New York and took the train back to Boston. Pam says the cars look futuristic and very sleek.

Passengers say doors malfunctioned

The pair tells the I-Team they were excited to be onboard, but thought the trip didn't live up to the hype. With delays, the trip took more than five hours for the Jacksons to get home. In part, because the doors on t

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