Another day, another online retailer hit with a class-action lawsuit. In July, The RealReal , the preeminent luxury vintage retailer, was hit with a complaint from a customer named Marvin Fadrigo, who accused the resale outlet of charging junk fees, or additional costs that are not transparently disclosed to the customer. Fadrigo’s suit, which was originally filed in state court in California, alleges the retailer’s return fees are “deceptive, unfair, and illegal under California law.”

Fadrigo’s suit hinges on what he described as the “surprise $14.95” that The RealReal charges customers to return items. He claimed the retailer uses “these deceptive advertising practices because it knows consumers are less likely to order products — especially used clothing and accessories — if they are

See Full Page