New Delhi: In a proposal that will gladden air travellers, the Directorate General of Civil Aviation (DGCA) has suggested that passengers should be allowed to cancel or amend tickets free of additional charge within 48 hours of booking.

The draft rules, released on Monday, underlines that airlines are ultimately responsible for ensuring refunds to passengers within 21 days even if tickets are booked through third-party vendors. ADVERTISEMENT

The proposed changes are aimed at addressing growing passenger grievances over delays in refund and unclear charges.

The draft document has been uploaded on the DGCA website, with the aviation regulator inviting feedback from stakeholders till November 30.

According to the proposal, airlines should offer a ‘look-in’ option to allow passengers canc

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