A hotel chain using some of its rooms to house asylum seekers has been rated the UK's worst. Britannia was ranked last out of 52 hotel chains by consumer group Which?.

It scored just one star out of five for cleanliness and bathrooms, achieving an overall customer score of 44 per cent. The average price paid per night among those surveyed was £84.

This is the 12th consecutive year Britannia has come bottom of the Which? survey for large hotel chains. One customer at the company's Grand Burstin Hotel in Folkestone described the property as a "total dive", while another said they left after the first night of a three-night booking because of poor service, room and food.

The analysis of large and small hotel chains was based on a survey of 4,631 and 1,776 Which? members respectively, and

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