The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, has ruled that Thai Lion Air committed a severe “deficiency in service” and a “violation of basic human rights” by denying drinking water to minor children during a six-hour international flight because their parent could not pay in Thai Baht.

The Commission, presided over by Mr. Hemanshu Mishra (President) and Ms. Arti Sood (Member) , allowed the complaint filed by Tarun Kumar Chaurasia, directing the airline to pay Rs. 1,00,000/- in compensation for the distress caused, in addition to reimbursing other losses and litigation costs.

Background of the Case

The complainant, Tarun Kumar Chaurasia, had booked air tickets with Opposite Party No. 1, Thai Lion Air, for himself and his family for travel from Amritsar

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