OMAHA, Neb. (WOWT) - Nearly 1,600 Omaha Public Power District customers lost power last Thursday, but many couldn’t access outage information when they needed it most due to app and website failures.

OPPD’s current mobile app displays a message saying “Coming soon... MyOPPD App” directing customers to use the website instead. The utility acknowledged receiving reports of customers having difficulties reporting power outages.

“People rely on it; that it could be a matter of life and death and we take that very seriously,” said Jodi Baker, OPPD media specialist.

Baker said OPPD believes it has resolved most of the technology issues customers experienced during the recent outage.

WINTER PREPAREDNESS

Christopher Angland, OPPD’s director of electric grid operations, said the utility has ma

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