Islandia residents can no longer make community complaints electronically, a policy change the mayor said was necessitated by the village becoming “inundated” by “false” email complaints sapping village resources.

Islandia’s board of trustees unanimously approved the change in October. It states complaints must be submitted in person at Village Hall and prevents the village's more than 3,500 residents from reporting issues through the village’s online portal, over the phone or by email, all of which have historically been options.

Municipal experts said state law doesn't prohibit the policy but called the change an overreaction that could burden residents and intimidate them from filing legitimate complaints.

Weeks after officials adopted the policy at a meeting Oct. 21, and following i

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