TPG Telecom says Sydney person died after outdated phone software blocked Triple Zero calls

TPG Telecom says a Sydney customer died after outdated software blocked their Samsung phone from making Triple Zero (000) calls.

The telco said in a statement it was informed of the incident on November 13 yesterday by NSW Ambulance.

"Early investigations indicate that the failed calls were due to the customer's Samsung device operating on software that was not compatible with making Triple Zero calls on the network," the company said in a statement.

"Samsung recently identified that certain, older devices required a software update to enable Triple Zero functionality on TPG Telecom’s mobile network." Loading