SEMINOLE COUNTY, Fla. – A month after its launch, Seminole County’s new SCOUT rideshare service is drawing mixed reviews from riders who face extended wait times but appreciate the lower costs compared to traditional ride-hailing services.

During a firsthand investigation of the service, News 6 found wait times stretching beyond 90 minutes, with fluctuating and unreliable arrival estimates. However, the service’s affordability — with rides costing as little as $1.50 — continues to attract users despite the inconvenience.

“Today was kind of difficult because I got a ride, it said 35-45 minutes. Then, it said 3 minutes. And then there was nothing. It went back up to 35-45 minutes, so that’s been kind of confusing,” said Chuck Carpenter, a SCOUT rider interviewed during the investigation.

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