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How did the Safe Hands Ltd packages work?: Customers would agree a price for a plan, locking in a price that the company guaranteed to honour when the time came.

How did people pay for them?: Some paid by instalments, over years, but other paid the whole sum up front.

What went wrong?: When the FCA made moves to regulate the sector in 2022, applied for approval but then withdrew the application, meaning it could not trade without regulation. It went into administration in March 2022.

Where did the money go?: That has been the subject of investigation by the and the administrators, who have suggested cash a “significant proportion” of customer funeral payments held in a trust had been invested in portfolios of a company incorporated in the

How many people are a

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