IndiGo CEO Pieter Elbers has written to employees acknowledging the severe disruptions that have hit the airline in recent days, conceding that IndiGo “could not live up to the promise” of providing a good travel experience to passengers. The carrier has seen more than 300 flight cancellations on Thursday alone, with scores of services delayed as operational challenges mounted. In the internal message, Elbers said the past few days had been “difficult for many of our IndiGo customers and colleagues”, noting that the airline serves close to 3.8 lakh customers daily but had failed to meet expectations. “We could not live up to that promise these past days and we have publicly apologised for that,” he said. Elbers attributed the crisis to a mix of “minor technology gli

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