New Delhi : In an internal letter to IndiGo employees, CEO Pieter Elbers apologised and acknowledged the major disruptions caused by the airline that led to the mass cancellation of scores of flight across key cities in India. The subject of the letter, which acknowledged the difficulty faced by IndiGo passengers, was “Stronger Together”.

The letter read, “Dear IndiGo colleagues, These past few days have been difficult for many of our IndiGo customers and colleagues. We serve close to 380,000 customers a day and want each of them to have a good experience.” Pieter Elbers lamented that IndiGo “could not live up to that promise these past days”. He added that the airline has publicly apologised for the crisis.

‘Operational Challenges’

Listing a number of reasons for the disruptions, Elbe

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