IndiGo, India’s largest airline with nearly 66% domestic market share, is in the middle of an unprecedented crisis. Days of mass cancellations and delays have turned Delhi and other major airports into scenes of chaos, anger and tears. From missed weddings to ruined holidays, passengers accuse IndiGo of last-minute alerts, poor support and zero accountability. The airline has issued a public “heartfelt apology”, while CEO Pieter Elbers admits IndiGo failed to live up to its promise. DGCA has stepped in, blaming IndiGo’s misjudgment and planning gaps under new FDTL crew rules and forcing schedule cuts from December 8. This explainer breaks down what went wrong – and what it means for flyers.

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