The scene at major Indian airports this week was one of escalating chaos hundreds of flights cancelled, on-time performance collapsing to single digits, and thousands of frustrated passengers stranded in serpentine queues. At the centre of the crisis was IndiGo, India’s largest airline, whose operational breakdown was not caused by a single catastrophic event but by a convergence of new safety regulations and years of lean, high-utilisation planning.

Mass Cancellations Reveal Deep Structural Weakness

The airline cancelled over 1,000 flights in a single day, the highest-ever cancellation count by any Indian carrier. Officials say the crisis stemmed from a severe mismatch between IndiGo’s vast operational schedule and its available crew strength under newly enforced safety norms.

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