India’s biggest airline, IndiGo, is grappling with one of its massive operational crises in years, leaving thousands of passengers stranded across the country. Mass flight cancellations and hours-long delays have disrupted schedules at major airports, prompting intervention from aviation regulatory bodies. The situation turned airports chaotic, with travellers left distressed and searching for information.

From families travelling with elderly or differently abled members to international tourists, the crisis has sparked nationwide outrage. Social media has been flooded with videos showing frustrated passengers lashing out at the ground staff. One clip captured a foreigner loudly yelling at two IndiGo staff at an airport counter. While the two female staff members made efforts to calm her

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