The ongoing wave of IndiGo flight cancellations has exposed passengers to unprecedented disruptions in their lives while simultaneously triggering a debate over a complex web of consumer protection laws and aviation regulations.

Meanwhile, taking a strict stand on the issue, Union Civil Aviation Minister Ram Mohan Naidu has said those responsible will “pay for it.” He said the inquiry committee formed by the Centre will submit its findings on the IndiGo flight disruptions, after which appropriate action will be taken.

Sufferings of the commuters have drawn attention towards consumer laws of India say about the rights of the passengers as consumers.

As the crisis enters its critical phase with airfares skyrocketing, understanding the legal entitlements of affected passengers and

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