As IndiGo’s mass flight cancellations continue to disrupt travel across India, a video of an African woman climbing onto the airline’s counter at Mumbai Airport and shouting at staff has gone viral on social media.

More than 400 IndiGo flights were cancelled on Friday, compounding an operational crisis that has left thousands of passengers stranded at major hubs across the country. Against this backdrop of mounting frustration, the viral clip shows the woman demanding answers after her flight was abruptly cancelled. When she allegedly receives no response, she loses her temper, climbs onto the service counter, and begins shouting about the airline’s “mismanagement”.

Other passengers can be seen crowding around the counter, many appearing equally distressed by the disruption. The video wa

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