Boscov's department store thriving in Delaware despite online shopping

While many department stores are closing, the family-owned Boscov's continues to open new locations.

Boscov's employees attribute the chain's success to its focus on customer service.

Unlike competitors, Boscov's maintains specialized services to enhance the in-store experience.

The glamorous shopping and social setting that was once the staple of department stores is almost a thing of the past, but Boscov’s is still providing shoppers with a glimpse of the former magic of department stores.

Department stores were once at the epicenter of retailing, occupying large, extravagant buildings and offering a robust selection of products from perfumes to kitchen stoves. Today’s department stores are a shadow of the former shopping glory they were in the 20th century.

But inside the Boscov'