CHENNAI: Following its tough stance that led to IndiGo officially trimming more than 100 daily flights, the government has now delivered one of its strongest warnings to the aviation sector, asserting that no airline will be allowed to cause hardship to passengers under any circumstances.

Senior officials have made it clear that widespread delays, abrupt cancellations, slow refunds and indifferent customer service will trigger immediate regulatory intervention, signalling a far more assertive approach to protecting passenger rights. The message reflects growing frustration within the administration, which believes that operational stress or financial pressure cannot be allowed to translate into poor passenger experience during a period of record air-travel demand.

As part of this tighten

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