CBS 58

WAUKESHA COUNTY, Wis. (CBS 58) -- The next time you call the non-emergency line, artificial intelligence could be picking up your call. The Waukesha County Communications Center is the second county in the state to use AI at its dispatch center.

Every call dispatcher Katie Smith answers could save a life.

“It depends on the day, but I've hit 100 in an 8-hour day, that’s not unusual,” said Smith.

With thousands of calls coming in every day, Smith says dispatchers are left putting non-emergency calls on hold.

“Just yesterday for example, we had a lot of vehicle accidents, we had a lot of disabled vehicles,” said Smith. “We’re always taking in non-emergency and 9-1-1s at the same time.”

That's why the center is implementing Ava – an artificial intelligence assistant to help with

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