IndiGo will bring in an external technical expert to work alongside its management and board as the airline begins a comprehensive investigation into the operational collapse that triggered mass cancellations and delays earlier this month. The move marks the start of a formal review aimed at identifying what went wrong and how similar disruptions can be prevented. Advertisement

In a video message on Wednesday, Chairman Vikram Singh Mehta said the review would cover every component of the airline’s operations during the crisis, from planning and crew management to technical readiness. He stressed that the findings would directly inform corrective measures.

“We assure you that we will examine every aspect of what went wrong, and we will learn from it,” Mehta said. “The Board has decided i

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