New Delhi: The airline has said that the passengers whose flights were cancelled within 24 hours of departure will get Rs 5,000 to Rs 10,000 travel vouchers. A flat Rs 10,000 voucher has been announced for 'severely impacted' passengers. The vouchers will be valid for booking any IndiGo flight over the next 12 months. The move comes amid the massive operational breakdown that descended into pure chaos when IndiGo cancelled more than 1000 flights crippling the aviation system of the country.

Indigo, that hold the lion's share of the domestic aviation market in India, is accused of causing the crisis by neglecting to plan for new crew-rostering rules that grant more rest to staff. This failure led to an inadequate number of legally rested personnel, forcing the airline to ground more than

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